Online dating at Canoodle

Frequently Asked Questions

We have compiled a list of Frequently Asked Questions and Answers to help you through the site. Please read the FAQ and if you cannot find the help you are looking for you will be able to Contact Us.

What if I forget my Account ID or Password?

No problem, email us at, letting us know, and your Login details will be sent to your email address.

I have registered, but have not received my Password.

Your Password is sent to you via e-mail within a few minutes of you first becoming a Trial Member. If you have not received your Password this is either because you made an error when inputting your email address or you may have a problem with your email software or service provider. You will therefore need to re-register using your correct email address, or email us on

I keep having to relogin.

Under normal conditions you only have to login once everytime you visit the site.

If you are constantly prompted to login at every page, you have not got your browser set to accept cookies correctly. You need to enable all cookies.

Where are you based? is operated by Canoodle Limited and is based in the UK. Our address is:

PO Box 51
NR34 9WT.

If your question has not been answered by the above FAQ, you can send us a email for help on

In your email please state your Member Name and the Email Address you use on the site.

Our Customer Support operates 24 hours, 7 days a week.
Please allow up to 24 hours for a reply.